Refund policy

Returns within Lebanon

You can request a return within 3 days of receiving your order. To be returned, the piece must:

• be unworn and unused, in the condition you received it;
• be in its original packaging;
• come with proof of purchase.

To request a return, message us on WhatsApp at +961 79 160 895 or email support@anakaty.com with your order number. Once your request is approved, we will arrange the return with you. The delivery cost of the return is paid by the customer. Pieces sent back without an approved request cannot be accepted.

Engraved pieces

A piece engraved with a name is made for one person. It cannot be returned or exchanged unless it arrives damaged or faulty, or is not the piece you ordered.

Orders outside Lebanon

Orders delivered outside Lebanon, including Jordan, the GCC countries and worldwide, cannot be returned or exchanged. If your piece arrives damaged or faulty, or is not the piece you ordered, contact us within 3 days of delivery and we will make it right.

Damaged, faulty or incorrect pieces

Please check your order when it arrives. If something is not right, contact us within 3 days of delivery with your order number and a photo of the piece. We will review it and make it right.

Exchanges

To exchange a piece, return it following the steps above. Once the return is accepted, place a new order for the piece you would like.

Refunds

• Once we receive and inspect the returned piece, we will let you know whether the refund is approved.
• Approved refunds on online payments go back to the original payment method within 10 business days. Your bank may take a few more days to show it.
• For cash on delivery orders, approved refunds are sent by Whish, OMT or bank transfer.

Questions

Email support@anakaty.com or message us on WhatsApp at +961 79 160 895.